Terms & Conditions

Please read carefully before purchasing.

CLASS PACKS & OFFERS

  • All class pack purchases are non-refundable and non-transferable. Once you place an order, you accept our terms and conditions and understand that refunds are not available.

  • Class Packs expire from the date of purchase. Unused class passes after class pack expiry date cannot be refunded, and extensions will not be granted.

  • Prepayment is required for all class bookings. Classes will be automatically deducted from your class packs, or you can purchase individual classes using a credit or debit card. If you cancel a booking up to 6 hours in advance, your class will be credited back to your account if you paid with a class pack. Full refunds will be given to individual classes booked via credit/debit card if cancelled more than 6 hours in advance.

CANCELLATION POLICY

We understand that life happens, but in order to keep things fair for everyone and to honour the time of our teachers, we have cancellation windows in place:

  • Group Classes - Group classes have a 6-hour cancellation policy. Bookings cancelled more than 6 hours in advance of class time will receive a full refund. Bookings cancelled within 6 hours of class time will not be refunded or re-credited. No-shows will not be refunded.

  • Private Classes - Private classes have a 24-hour cancellation policy. Bookings cancelled more than 24 hours in advance, will receive a full refund. Bookings cancelled between 12-24 hours ahead of your class time will receive a 50% refund. Any bookings cancelled within 12 hours of class time will not be refunded.

  • Personal Training - Personal training sessions have a24-hour cancellation policy. If you cancel your session more than 24 hours in advance, you will receive a full refund. If you cancel between 12-24 hours ahead of your session time, you will receive a 50% refund. Any sessions cancelled within 12 hours of session time will not be refunded.

  • If you cannot attend a class, please log in or use your original booking confirmation email to cancel/reschedule your booking.

  • Unused class passes after class pack expiry date cannot be refunded, and extensions will not be granted.

  • If a class is cancelled by Sola Studio at any point, you will receive a full refund.

  • Our timetable and monthly rates are subject to change. 30 days’ notice will be given for any price adjustments.

LATE ENTRY

  • Please arrive 5-10 minutes before class start time to ensure you are ready to move on time.

  • Please note that entry more than 5-minutes late is not permitted. Warm ups are an essential part of the class and should not be missed. This also ensures the rest of the class is not disrupted.

  • You will not be refunded for late entry.

Health & Fitness requirements

  1. Health & Fitness Requirements

    • Participating in a group class means you have disclosed any medical conditions, injuries, or pregnancy to your instructor before the session.

    • If you have any concerns regarding your physical health or ability to exercise, please consult your doctor before participating in any class.

WAITLISTS

  • If you add yourself to a class waitlist, you will be notified via email when a space becomes available and be given the option to book on.

  • If you no longer wish to attend a class, please remove yourself from the class as soon as possible to allow space for others.

  • Late cancellations and no-shows will be charged as per our standard cancellation policy.
    We recommend only joining the waitlist if you are able to attend.

If you have any questions, please don't hesitate to contact us at hello@at-solastudio.com

We hope these terms and conditions help clarify our policies. If you have any further inquiries, feel free to contact us.